map
We deliver to your country

United States

We ship worldwide!
phone

+61-03-53240406

24/7 Customer Support Service

Orders over 300-400 $ will be delivered free

bonus tablets for each order

Error! Coupon is not valid

Try again

Try again

F.A.Q.

Medications How to make an order How we ship the order
Medications

Q: Why are the medications we sell so inexpensive?

A:  We sell high quality medications only irrespective of its price. This is because we sell generic drugs. Their price does not include any license, marketing or advertising expenses.

Q: How does generic differ from brand medication?

A:  Both these drugs have qualitative and quantitative compositions. The active substance is exactly the same. But their color, shape and names differ and cost less.

Q: Can I say that generic is a fake?

A:  That is not right,because it is not a fake. It is a high quality copy, strictly identical with the brand medication and the FDA-approved, meaning they have met strict standards with respect to identity, quality, purity, and potency.

Q: Does your pharmacy have a license?

A:  Absolutely! We have all the necessary documents. We have in possession a license that permits our pharmacy to sell drugs around the world. Please check page https://www.pharmacychecker.com for more information.

Q: Is the medication I buy Online is identical to the one I buy at the nearest pharmacy?

A:  Of course, we ensure that we sell only high quality medication, herbal and non-herbal drugs. And they are exactly the same as those in a local pharmacy.

Q: Who will answer my questions about medications?

A:  Please contact us before making an order if you hesitate or have any question. You can contact us using the Contact Us. Our Customer Support Service specialists will do their best to make it clear.

How to make an order

Q: How can I make an order?

A:  Please take 3 easy steps:

  1. Find the medication you need (pay attention to qualitative and quantitative compositions, dosage)
  2. Choose a suitable shipping method (EMS - Express Mail Service or IRM - International Registered Mail)
  3. Fill in the shipping form. Make sure that the address feed has no mistakes. Also pay attention to your credit card details.
  4. When everything is checked and correct press SUBMIT ORDER.
  5. You should receive acceptance message on the screen.
ATTENTION! Please contact our Customer Support specialist if you face with any problem while completing the order form. Use Contact Us form or call us by phone.

Q: How can I get a bill?

A:  We accept credit and debit cards. Pleas find more information about payment methods on our pharmacy website https://healthaidstore.com.

Q: Is it possible to cancel the order?

A:  With a view of cancelling the order please contact our Customer Support Service specialist by the Contact Us form or call us by phone. You will be asked to provide us information about your motivation to cancel it. It is possible to cancel the order within 24 hours after you submit it. If your order is already shipped it cannot be cancel in any manner.

Q: Can I refill my order if I forgot to add smth to cart?

A:  This procedure is exactly the same as standard purchase. If you have any issue, please do not hesitate to contact our Customer Support Service specialist by the online form or call us. ATTENTION! Save your Order ID (you receive it in the confirmation email) and provide it toour Customer Support Service specialist or in the Comment feed of the Order. It will facilitate the refilling of your Order. Moreover you will have a 5% discount.

Q: Are my privacy and personal data protected?

A:  We use a modern encryption technology to protect you personal data and save your privacy. Your comfort and confidence are our priority. All the information you provide us is kept safe. We do not ask you for any additional information. All the data you provide us with is used to make your Order, we use it only to make transaction and send you your medication.

Q: When will the sum of money be written off?

A:  The money will be written off from your card as soon as the order processed and accepted by our Financial Department and your bank.

Q: How should I understand that my bill totals 100 and confirmative invoice, which my bank sent me, shows 105? What’s the reason?

A:  The difference may be explained by the currency exchange rate. You will have the invoice in USD. That means that you add medications for 100 USD but in respect to the local currency exchange rate you should totally pay 105 USD. For more information please contact your bank for more information.

Q: What for are you asking my date of birth?

A:  It is an important part of your credit card information. It is used for verification of your right to make payment. We also need it to acknowledge that you are the real cardholder.

Q: Why are your specialists trying to reach me?

A:  We call you to make certain that it was not a fraudulent order. We also wish to prevent any mistakes. In case you do not answer our calls we have to cancel your order in 72 hours. Please give us the valid contact information.

Q: Am I obliged to have a prescription?

A:  We do not ask our customers to provide us any kind of prescription to buy drugs at Online Pharmacy in Australia.

Q: Do you have any loyalty program? Any discounts?

A:  Our loyal customers receive from 5% to 15% discount off the regular price. If you need more information, please do not hesitate to ask our specialists from Contact Centre.

How we ship the order

Q: Where can you ship orders?

A:  We ship orders all over the world. ATTENTION! In case you are not able to find your country in the list please contact our Customer Service specialists.

Q: How long does it take to ship the order? And how much does the shipping cost?

A:  As we have 2 types of delivery their costs differ in relation to the amount of your order:

Shipping Method/Order Price$0-300$300-400$400+
EMS (Express Mail Service) 7-12 business days (in some cases up to 25 business days)$30$15FREE
International Registered Mail 14-21 business days (in some cases up to 35 business days)$20FREEFREE
These prices defend on the sum of your order only irrespective to its actual size.

ATTENTION! We cannot guarantee the time of delivery in case of any act of God (natural disasters, weather conditions, holidays, geopolitical situations in the country of order, the same about transit countries). We also do not ship or deliver order during national holidays and weekends.

Q: Is it possible to change my shipping address?

A:  If you need to do this please immediately contact our Customer Support specialist. We can update your personal information within 24 hours. You can also change it yourself in placing an order form. Please not that we do not refund or reship the orders when you provide us with the incorrect address.

Q: What are my actions if the package is damaged? Or it is missing?

A:  In case of that contact our Customer Service specialist. We will reship the order or refund it. Please attach a photo of damage in the complaints form.

Q: Shall I pay an extra for reshipment of the order?

A:  You do not need to pay extra in the following cases:

  1. 1. You cancelled the order before it was sent.
  2. 2. The product you order is not available.
  3. 3. The shipment method is unavailable.
  4. 4. You received damaged parcel or didn’t receive it at all (please add a photo).
  5. 5. You received a wrong medication (please add a photo).
  6. 6. The order was not delivered in an agreed time.
  7. 7. You received onlypartially your order (PLEASE NOTE! You will be reshipped only the missing part of your order).

Q: Can I track my order?

A:  We have Track my order button on the website. But you can track it before it crosses the border of the destination country. For any question do not hesitate to contact us.

You can check the order status using the following tracking sources and identify the country of dispatch according to the tracking number format:

Tracking Number Format Order Tracking Source Country Of Dispatch
ends with “IN” (e.g. AB012345678IN) http://www.indiapost.gov.in/ http://www.track-trace.com/ India
ends with “HK” (e.g. AB012345678HK) http://www.17track.net/ China
ends with “CN” (e.g. AB012345678CN) http://www.17track.net/ China
starts with “RX”, ends with “CH” (e.g. RX012345678CH) http://www.17track.net/ Singapore
starts with “RT”, ends with “SG” (e.g.RT012345678SG) http://beta.singpost.com/track-items/ Singapore
starts with “RA”, ends with “SG” e.g. RA012345678SG http://www.track-trace.com/ Singapore
starts with “LN”, ends with “SG” (e.g. LN012345678SG) http://www.track-trace.com/ Singapore
starts with “RW”, ends with “SG” (e.g. RW012345678SG) http://www.track-trace.com/ Singapore
starts with “INVLFRK” (e.g. INVLFRK0123) http://webtrack.dhlglobalmail.com/ Singapore
starts with “INSAC” (e.g. INSAC0123456789) https://dhlecommerce.asia/Portal/Track Singapore
starts with “RX”, ends with “DE” (e.g. RX012345678DE) http://webtrack.dhlglobalmail.com/ Singapore
ends with “DE” (e.g. AB012345678DE) http://webtrack.dhlglobalmail.com/ Singapore
starts with “P”, contains “VLS15” P1828877VLS1510 http://webtrack.dhlglobalmail.com/ Singapore
starts with “SGACRM7ORDER” (e.g. SGACRM7ORDER00123456789) http://webtrack.dhlglobalmail.com/ Singapore
starts with “SGAFP” (e.g. SGAFP123456) https://dhlecommerce.asia/Portal/Track Singapore
ends with “DE” (e.g. AB012345678DE) https://www.deutschepost.de/sendung/simpleQueryResult.html

Q: I cannot see any information about IRM delivery. Why?

A:  The reason for that is your order has not reached the destination country. When it crosses the border you will have an opportunity to track it.

DMCA.com Protection Status